Adobe Creative Cloud Download Mac Frozen

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Learn what to do when the installation of Creative Cloud desktop app on macOS Catalina (10.15) gets frozen.

Black Friday savings on Creative Cloud until 27 Nov. Save on the latest release with new apps, new features and better ways to connect. Was US$60,94/mo. Now US$45,99/mo. Basically, Creative Cloud gets to 45-50% on any app download and FREEZES my computer. Then, if I try to install anything manually, it freezes about the 90% mark. I have removed it and reinstalled it Creative Cloud. When uninstalled, Typekit, which I am paying for with the Creative Cloud Suite, does not sync my fonts and other assets.

Creative Cloud desktop app installation stuck at the same percentage on macOS Catalina (10.15)

Adobe

When you're trying to update the Creative Cloud desktop app from a 32-bit version on macOS Catalina (10.15), the installation might get stuck at a specific percentage.

After cancelling the failed installation, follow these steps:

  1. Use the uninstaller utility to uninstall the earlier version of the Creative Cloud desktop app.

  2. Delete the Adobe Application Manager folder from the following location: Applications > Utilities > Adobe Application Manager.

  3. Download the latest version of the Creative Cloud desktop app.


Is your Creative Cloud app, such as Photoshop, Illustrator, or Premiere Pro, taking too long to install? Try the steps below if the installation seems to be stuck or frozen.

Getting an error wheninstalling or updating Creative Cloud apps?Find solutions to common download, install, or update errors.

The Creative Cloud desktop app manages the installation of Creative Cloud apps, such as Photoshop, Illustrator, and Premiere Pro. If the installation seems stuck or frozen, repairing the Creative Cloud desktop app usually fixes the issue.

  1. Close all your Creative Cloud apps and make sure you're connected to the Internet.

  2. Download the Creative Cloud desktop app uninstaller for your operating system.

  3. Double-click the .zip file and then double-click Creative Cloud Uninstaller.

  4. (macOS) If prompted to open the file, click Open and then enter your Apple system password.

  5. Once the Creative Cloud desktop app is repaired, open it and install your app. (You may be prompted to sign in first.)

Adobe Creative Cloud Download Mac Frozen

If you still can't install your app, try using the uninstaller again to fully uninstall the Creative Cloud desktop app.

  1. Double-click the Creative Cloud uninstaller from step 2 above.

  2. Once the uninstallation completes, click Close. Then reinstall your Creative Cloud app from the Creative Cloud website.

Adobe Creative Cloud

If the installation of your Creative Cloud app is still stuck, try our advanced troubleshooting steps.

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